Thank you for shopping with Wave One Qatar! We are committed to ensuring your satisfaction with our products. Please read our Refund and Return Policy carefully before making any purchase. By placing an order on our website, you agree to the terms and conditions outlined below.

1. Returns and Exchanges

1.1 Eligibility: You may return or exchange an item within 15 days of receiving it if:

  • The item is damaged, defective, or not as described on our website.
  • You received the wrong item.
  • The item is in its original, unused condition, with all original tags and packaging.

1.2 Non-Eligible Items: The following items are non-returnable:

  • Items that have been used, installed, or altered in any way.
  • Custom-made or special-order items.
  • Items that are on clearance or marked as final sale.

2. Requesting a Return or Exchange

2.1 Contact Us: To initiate a return or exchange, please contact our Customer Service team at [customer service email waveoneqa@gmail.com] . Provide your order number, a detailed explanation of the issue, and any relevant photos to support your claim.

2.2 Return Authorization: If your return is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return or exchange.

2.3 Shipping: You will be responsible for shipping the item back to us. Please use a trackable and insured shipping method to ensure the safe return of the item.

3. Refunds and Exchanges Process

3.1 Refunds: If your return is approved and you opt for a refund, we will process the refund to your original payment method within [X business days] of receiving the returned item.

3.2 Exchanges: If you choose to exchange the item, we will ship the replacement item to you once we receive the original item and verify its eligibility for exchange.

4. Damaged or Defective Items

4.1 Damaged in Transit: If your item arrives damaged due to shipping, please notify us within [X days] of receipt. We may require photos of the damaged item and packaging to file a claim with the shipping carrier.

4.2 Defective Items: If you receive a defective item, please contact us within [X days] of receipt. We may require you to provide photos or videos illustrating the defect.

5. Cancellation of Orders

5.1 Cancellation: You can cancel your order for a full refund within [X hours] of placing it, provided the order has not yet been shipped.

6. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Wave One Qatar, waveoneqa@gmail.com

7. Changes to the Policy

Wave One Qatar reserves the right to update or modify this Refund and Return Policy at any time. Please check this page periodically for any changes.

By shopping with us, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Return Policy. Your satisfaction is our priority, and we will do our best to ensure a smooth and fair resolution for any issues you may encounter with your purchases from www.waveoneqatar.com.

Thank you for choosing Wave One Qatar for your jetski accessories and spare parts needs!